How can we help?
If you have a question about the platform, reach out via the official support channel below.
Practical guides
Search instructions or select a category. Each article links to the relevant account section. Check the conditions before taking action.
Registration and email verification
Open registration, use an email address you control and choose a unique password. Enter the emailed code and complete your profile. If it does not arrive, check spam and the address; resend only when the form allows it. Never share the code with support.
Sign-in and account recovery
Sign in with your registration email. To reset a password, start recovery, receive the email code and set a new password. An open tab is not an active session: sign in again if prompted. Recover your existing account rather than creating a duplicate.
Profile, language and currency
In Account settings review your name, email, language and time zone. Display currency changes how amounts are shown, not the network used for a crypto transfer. After saving, verify the new values remain. A failed save does not apply a change.
Choosing an offer and payment model
Open Offers and filter by vertical, network and CPA/CPL/RevShare model. Before creating a deal, read the specific action, geography and traffic-source restrictions. A rate alone does not determine profit; compare the terms, not just the card headline.
Creating and following a deal
Open deal creation from an offer. Select source, geography, age, creatives, duration and amount; review the summary before confirming. Open details and status under My deals. A deal status change does not mean a crypto withdrawal has been sent.
Statistics and period comparisons
Open Statistics, select a period and compare equal intervals. Clicks describe volume, conversions recorded actions, EPC revenue per click, and CR conversions relative to clicks. Small samples are volatile. Inspect deal details for a specific result; a chart does not verify external sales.
Deposits and payment review
Open a deposit in Finance. Use only an available method with a displayed address; the minimum is the equivalent of EUR 200. Check network, asset, amount and address before sending. “I paid” only reports a transfer: crediting requires review. If the status remains unchanged, send support the request ID and transaction hash without creating duplicates.
Withdrawal request and email code
In Finance choose withdrawal, method, wallet and amount. Review the fee and total, then request an email code. The request is created only after code confirmation. Pending or review does not mean a network transfer was sent. Invalid or expired codes and insufficient funds produce errors; wait for the form confirmation.
Crypto wallets and network selection
For withdrawal select a saved wallet for the chosen method or enter a new address and save it from the form. A label helps identify a wallet but does not verify ownership. USDT TRC-20 and ERC-20 use different networks. Copy the entire address and recheck it after pasting. Never enter a seed phrase.
Technical issue or error
Note the page, time, browser, steps and error text. Refresh and check connectivity. After a financial error, inspect request history before retrying. Contact @GuiMedia with a screenshot without personal data. This page routes enquiries to Telegram; there is no separate ticket form.
Security
Use a unique password and review active sessions in Security settings. Additional factors depend on authentication settings; contact support if an error occurs.
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Verify the official contact
MediaGUI support never reaches out first to ask you to transfer money or share a password or verification code. Only communicate with the official account listed on this page.
Contact Telegram @GuiMedia. Never send passwords, codes, seed phrases or private keys. No response time is guaranteed in advance.
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